Hudini has introduced a digital check-in solution at over 30 Pestana Hotels across Portugal that alters the check-in experience across more than 30 hotels.
Pestana Hotel Group, the largest multinational company of Portuguese origin in tourism, manages more than 100 hotels in 16 countries and welcomes around 3.5 million guests annually. The rollout began at the flagship Pestana CR7 Lisbon hotel, with plans to extend the solution group-wide.
How the Digital Check-In Works
Hudini’s Staff Connect empowers front desk associates by making the check-in process more efficient and guest-focused. The solution is complemented by Hudini Sidecar, a guest-facing tablet that:
- Streamlines the capture of guest information
- Facilitates Pestana Guest Club sign-ups
- Eliminates the need for paper
- Enables automated document scanning
- Provides real-time updates to the Property Management System
This integration ensures Pestana’s frontline staff have instant access to accurate guest data, enabling them to deliver a seamless and personalized arrival experience. The group expects to reduce check-in times by as much as 50%.
Voices from the Partnership
Catarina Figueiredo, CRM & Loyalty Director of Pestana, emphasized the operational and guest benefits:
“Hudini’s solution empowers Pestana’s front office teams to dedicate more time and attention to our guests during check-in, deliver a faster process while significantly reducing paper usage and ensuring real-time access to critical data,” said Catarina Figueiredo.
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Prince Thampi, Founder & CEO of Hudini, shared his perspective on the collaboration:
“We are thrilled to have been chosen as Pestana Hotel Group’s technology partner in their digital arrival transformation. We are confident that our solutions will improve operational efficiency and drive seamless check-in experiences for guests at their hotels,” said Prince Thampi.
